Pittsburgh · Restaurants · Caterers · Venues
Every unanswered ring is a reservation, a takeout order, or a five-figure catering job going to whoever picks up. Neu Digital installs an AI front desk that answers every call, books the table, and captures the lead — run by an operator who has stood on your side of the pass for nearly two decades.
of calls to quick-service restaurants go unanswered
average revenue lost per location, per year, to missed phone calls
every call answered — dinner rush, day off, 2am catering inquiry
Source: Revmo, The State of Restaurant Calls 2026 — 12,091 recorded calls
The Front Desk AI
Not a chatbot bolted to your website. A phone presence trained on your menu, your hours, your rooms, and your policies — with a human handoff whenever it matters.
Hours, menu questions, directions, dietary requests — handled instantly, with 100% consistency, even mid-rush.
Reservations and appointments go straight onto your calendar with confirmations and reminders. No tablet-juggling.
Event inquiries get qualified — date, headcount, budget — and land in your pipeline with a follow-up already scheduled.
If anything slips through, the caller gets an instant text so the conversation continues instead of ending.
Guests get a well-timed review request; every review gets a drafted response for your one-tap approval.
A one-page report every month: calls answered, bookings captured, dollars recovered. If it isn't paying for itself, you'll see that too.
How it works
Two hours in your operation. We measure what your phone is actually missing and what it costs you, and you get a written roadmap. Credited in full if you install.
Two to three weeks. Your line keeps working the whole time — the AI takes overflow first, then the front line once you trust it. We tune it on real calls together.
Every month, the numbers: answered, booked, recovered. You judge the system by the same math you judge a menu item — what it returns against what it costs.
Who's behind this
Neu Digital is Ben Neu — nearly two decades as a professional chef and operator of a Pittsburgh catering company, nine years in enterprise software infrastructure at IBM before that, and the builder of ChefDocket, a kitchen management platform. This isn't an agency reselling software it doesn't understand, applied to an industry it's never worked in.
"I ran my own catering company on systems I built because nothing off the shelf understood the work. Your phone is the easiest money you're losing, and it's the first thing I'd fix in any operation — including mine."
Ben Neu · Founder, Neu Digital LLC
Start here
The audit is $750, takes an afternoon, and is credited in full toward an install. Worst case, you get a written map of where your operation leaks revenue — and you keep it.